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ZiaPilot

Restaurant Mystery Shopper Software

Test the full customer journey before customers find the gaps

Zia simulates customer conversations and audits ordering, delivery information, and review-response coverage, then scores each surface against your live restaurant configuration.

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Secret Shopper

ZiaPilot AI live preview

Live
Mystery diner · testing your AI
Do you serve chicken biryani? How much, and any nuts?
Yes, our Chicken Biryani is $16. It is nut-free, but made in a shared kitchen.

Audit score

Price correct · allergen handled

9/10

In short

An AI secret shopper tests a restaurant's customer-facing surfaces the way a real guest would, then scores what it finds. ZiaPilot simulates customer conversations and audits your ordering flow, delivery information, and review-response coverage against your live configuration, reporting the gaps a mystery diner would actually hit.

Pro plan$49 a month after the free plan

AI Secret Shopper unlocks on Pro.

Every ZiaPilot account starts on the free plan and stays there until you choose to upgrade. You can start a one-time 7-day Pro trial from your dashboard to open every paid feature first.

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7

Scenarios run per audit

0

Real customers involved

1

Scored report with fixes

Restaurant Mystery Shopper Software, explained simply

Your customer journey spans chat, phone, ordering, delivery expectations, and public reviews. AI Secret Shopper safely simulates conversations and performs read-only live-data audits across those surfaces. You get channel scores, evidence, transcripts, and a prioritized improvement plan without placing a call, creating an order, charging a card, or publishing a reply.

The old way vs with ZiaPilot AI

Without ZiaPilot AI

  • No idea how your chatbot really answers customers
  • Wrong prices and allergen slips go unnoticed
  • Quality only surfaces through a bad review
  • Testing means messaging your own bot by hand
  • No record of what was said or scored

With ZiaPilot AI

  • Realistic customer scenarios run for you
  • Answers checked against your live menu and prices
  • Problems caught before a customer hits them
  • Automated audits with a repeatable rubric
  • Full transcript and score saved every time

Built to turn attention into paid orders

Catch mistakes before customers do

A wrong price, a missed allergen warning, or a vague catering answer gets flagged in a report instead of costing you a real order.

Graded against your real menu

Every answer is checked against your live items and prices, so the score reflects accuracy, not guesswork.

See the full conversation

Each audit keeps the complete transcript, so you can read exactly how the AI handled a tricky question and where it slipped.

Know what to fix, in order

Findings come as a clear list of issues, so you can tighten your menu, prices, or answers with confidence.

Tests the AI you already run

Audits your live chatbot against the same menu it serves customers.

Website chatbotWhatsApp AILive menu & pricesPDF report

Up and running in four steps

1

Zia picks real scenarios

It builds customer-style conversations from your own menu, asking about specific dishes, allergens, catering, hours, and price.

2

It messages your chatbot

Zia poses as a customer and holds a full back-and-forth, including tricky follow-up questions.

3

Answers get scored

Each reply is graded against your live menu and a quality rubric for accuracy, caution, and helpfulness.

4

You get a report

Review the score, the transcript, and the exact findings, then download a clean PDF to share with your team.

The questions a mystery diner would ask

ZiaPilot AI probes the answers most likely to lose an order, then grades them.

Menu accuracy

Mystery diner asks

Do you serve the chicken biryani, and how much is it?

What gets scored

ready

Checks the item exists, the price matches your live menu, and the reply is confident and correct.

Allergen caution

Mystery diner asks

Does it contain any nuts or dairy? My son is allergic.

What gets scored

ready

Scores whether the AI is appropriately careful about allergens instead of guessing or over-promising.

Catering quote

Mystery diner asks

I need mostly vegetarian catering for 30 people next Saturday, roughly how much?

What gets scored

ready

Grades whether it captures guest count, respects the vegetarian request, and moves toward a real quote.

Everything included with Secret Shopper

Runs realistic customer conversation scenarios
Poses as a customer against your live chatbot
Scores every answer against your real menu and prices
Rubric for accuracy, allergen caution, and helpfulness
Full transcript saved for every audit
Clear findings list of what to fix
Downloadable PDF report to share with staff
Repeat audits to confirm issues are fixed

Popular use cases

Independent restaurants
Catering teams
Franchise brands
Multi-location brands
“It found a stale price on one of our platters that we would never have caught until a customer complained. Worth it on day one.”
PPriya NairOwner, Spice Route Kitchen

Try Restaurant Mystery Shopper Software free for 7 days

Connect your menu, test real buyer conversations, and see the orders roll in. No setup fee, cancel anytime.

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Explore more ZiaPilot AI features

Web AI Chatbot

Add a restaurant AI chatbot to your website so first-time visitors can ask about catering, menu items, packages, pricing, delivery, and availability before they leave.

WhatsApp AI

Let ZiaPilot AI reply to WhatsApp catering buyers, collect order details, answer package questions, and alert your team when an inquiry is ready to close.

Catering Orders

Replace scattered messages and manual notes with a clean catering order pipeline that tracks inquiry details, customer info, quote status, and follow-up.

FAQ

Secret Shopper questions

Does it message my real customers?

No. Zia only talks to your own chatbot while posing as a customer. No real diners are ever involved.

How does it decide if an answer is good?

It grades each reply against your live menu and prices using a rubric that rewards accuracy, allergen caution, and moving the customer toward an order.

Can I see exactly what was said?

Yes. Every audit saves the full transcript alongside the score and a findings list, and you can download it as a PDF.

What do I do with the results?

Use the findings to fix a wrong price, tighten an answer, or update your menu, then run another audit to confirm it is resolved.

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