AI win-back & customer memory
Your regulars leave quietly. Bring them back.
Nobody announces they are done with you. They just stop ordering. ZiaPilot notices who went quiet, remembers what they used to order, and sends a message worth replying to.
In short
Restaurant customer retention software identifies customers who used to order regularly and have gone quiet, then contacts them before the habit is gone for good. ZiaPilot detects lapsed repeat customers automatically, references the dish they actually used to order, and sends a personal win-back message over WhatsApp for you to approve.
Regulars disappear without a word
- A weekly customer stops ordering and nobody notices for months
- Winning a new customer costs far more than keeping an old one
- "We miss you" blasts that name no dish and read as spam
- No record of what anyone actually likes to order
- Retention is always the thing to do once things calm down
Lapsed customers get a reason to come back
- Repeat customers who went quiet are flagged automatically
- Messages reference the dish they actually used to order
- Sent on WhatsApp, where people genuinely reply
- Every message approved by you before it goes
- Allergies, birthdays, and notes remembered on every order
It notices before you do
ZiaPilot watches ordering rhythm per customer. Someone who ordered every fortnight and has not in two months is surfaced while winning them back is still realistic.
It remembers the favourite dish
A win-back that names what they used to order reads as a restaurant that knows them. A generic discount reads as a mailing list.
Memory that shows up in service
Allergies, birthdays, and notes stay attached to the customer, so the AI can greet a regular with their usual instead of starting from nothing.
How it works
ZiaPilot learns the rhythm
Order history tells it who orders regularly and roughly how often.
Silence gets noticed
A repeat customer who breaks their pattern is flagged as lapsed, automatically.
A personal message is drafted
Referencing what they used to order, in your voice, not a generic discount blast.
You approve, they return
Approve the draft and it goes out on WhatsApp. Replies land in your inbox like any other conversation.
Frequently asked questions
How does it decide someone has lapsed?
By their own pattern rather than a fixed rule. Someone who ordered weekly and has been quiet a month is treated differently from an occasional customer, so you are not chasing people who were never regulars.
Will it message customers without asking me?
Win-back is opt-in and drafts come to you for approval by default. Customers who opted out of marketing, and any muted numbers such as staff or family, are excluded automatically.
What makes the message different from a mass discount?
It names what they actually ordered before. That is the difference between a restaurant that remembers you and a mailing list that found your number, and it is why these get replies.
What is customer memory?
Allergies, birthdays, preferences, and free-text notes stored against each customer, so the AI can greet a returning regular with their usual and avoid asking questions you already know the answer to.
Try it free for 7 days
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