WhatsApp ordering

WhatsApp ordering for restaurants

Customers already message you on WhatsApp. ZiaPilot replies in seconds, answers menu and pricing questions, captures every order detail, and pings your team when it's time to close, day or night.

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In short

WhatsApp ordering lets customers browse a menu, ask questions, and place an order inside a WhatsApp chat instead of a separate app. ZiaPilot answers on the restaurant's own WhatsApp number, prices items from the live menu, captures delivery details, and passes a confirmed order to staff, so ordering happens where customers already talk.

An unmanaged WhatsApp line costs you orders

Buyers wait hours for a reply and book whoever answers first
Staff glued to their phones, retyping the same answers
Order details lost across long, messy chat threads
After-hours inquiries, often catering, go unanswered
No shared record, so handoffs between staff drop the ball

Be the fast first reply, every time

Instant replies in seconds, around the clock
Menu, pricing, and availability answered automatically
Date, guest count, and contact details captured in chat
Owner alerts the moment an order is ready to close
One-tap human takeover with full context

Connect your existing number

Use the business number customers already know, no new SIM or second phone. Guided setup takes minutes.

AI handles the back-and-forth

It answers questions, qualifies the inquiry, and collects the full order brief, so no message ever waits.

Seamless human handoff

When a buyer wants a person, the bot steps back and your team takes over from the dashboard or right on WhatsApp.

How it works

Connect WhatsApp

Link your existing business number through guided setup.

Sync your catering menu

Add your catering menu and packages so the AI quotes accurate prices and serving sizes.

AI replies and captures

Buyers message as usual; the AI answers and collects every detail of the order.

Your team closes

Get an alert with the full brief and take over in one tap to confirm.

Frequently asked questions

Do I need a separate WhatsApp number?

No. ZiaPilot connects to your existing WhatsApp business number, so customers message the same line they always have.

Can my staff still reply manually?

Always. The AI handles the back-and-forth, but anyone on your team can jump in from the dashboard or directly on WhatsApp, and the bot steps back automatically.

Is WhatsApp ordering good for catering?

It's one of the best channels for catering, buyers ask detailed questions and compare vendors in chat, so fast, accurate replies win more bookings.

What happens after hours?

The AI replies 24/7 and captures the inquiry, so the late-night and weekend messages you used to miss become qualified leads waiting for your team.

Try it free for 7 days

Connect your menu, test real customer conversations, then choose the right plan. No card needed.

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Other parts of ZiaPilot that restaurants usually set up alongside this one.